In my post yesterday regarding Customers For Life, I have modified the 10th Commandment by eliminating the first sentence and changing the Editorial Comment.

Here is the revised post:

10. Learn how the best really do it, and make their systems your own. Then improve them. (Editorial comment: I learned that from my partner, Yusuke Kuramochi, Plante Moran’s Japanese Business Service Leader and Akio Toyoda, Chairman of Toyota. Both of whom I admire greatly.)